Motor Industry Code of Practice


The Motor Industry Code of Practice for Service and Repair commits garages to an open, transparent and fair way of doing business.

By subscribing to the Code, Whitwell Garage is demonstrating its commitment to operate as a responsible business.

  • Whitwell Garage has committed to:
    • Honest and fair services
    • Open and transparent pricing
    • Completing work as agreed
    • Invoices that match quoted price
    • Competent and conscientious staff
    • A straightforward, swift complaints procedure
  • The code itself provides you with:
    • A free consumer advice line
    • Free conciliation and low cost independent arbitration
    • Completing work as agreed
    • More rights than required by law
    • Motor Codes can provide CTSI certified Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with the outcome of a dispute.
You can call their consumer advice line: 020 7344 1651, or you can download a copy of the Code in full from motorcodes.co.uk